- FAQ -

Return Policy

The safety and wellbeing of our customers are of utmost importance, and so we are NOT accepting returns of any kind during the Covid-19 pandemic.

SHIPPING

The current lead time for custom orders is 2-3 weeks. Please allow sufficient time for your order to be completed. The craftsmanship is worth the wait!

TRILOTAC Guarantee

All our products have a LIFETIME WARRANTY. If your band becomes cut or frayed, we can re-weave the band in a like-new condition (just cover the shipping cost). There is NO warranty for scratches and scuffs on clasps from everyday wear.

Privacy Policy

Product Disclaimer

TRILOTAC is deeply committed to your right to privacy and takes your privacy seriously. We have a strict privacy policy and we strive to keep your personal information secure. That includes your name, address, phone number, mailing address, and credit card, or other bank information. We use this information only to provide you the services needed to transact your purchases. It is confidential and never sold to outside vendors. Only our financial partners have access to your information in order to complete your transaction.

Product Disclaimer

All products are guaranteed against defects for up to 7 days from the date of receipt. TRILOTAC expressly disclaims all warranties, expressed or implied, or any kind with respect to the products sold on this website. You agree that TRILOTAC and representatives will not be held liable for damages arising from the use of these products. You agree the maximum liability to TRILOTAC shall be the price of the products ordered.

TERMS & CONDITIONS

TRADEMARKS

CONSUMER AGREEMENT

TERMS OF USE

All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by TRILOTAC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property rights of TRILOTAC or any third party, except as expressly granted herein.

TERMS OF USE

CONSUMER AGREEMENT

TERMS OF USE

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. TRILOTAC and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if TRILOTAC believes that customer conduct violates applicable law or is harmful to the interests of TRILOTAC and its subsidiaries. Paracord watch straps, bracelets, and watches are NOT a life-saving utensil, any use other than what it is intended for violates terms of use. Our products are for cosmetic use only.

CONSUMER AGREEMENT

Consumers agree to appropriate adapted width and correct wrist measurement when ordering. We do not take the fault for customer errors. Paracord products are NOT life-saving utensils and are only cosmetic. Any use other than what it is intended for violates the terms of use.